Terms & Conditions
For on-line shop purchases, i.e. in stock: Once payment has been received (via PayPal, Credit/Debit card, cleared through banking cheque) delivery will be:
Regency dresses/gowns, Regency suits, Bridgerton gowns ~ three to five working days for UK mainland customers: five to ten working days internationally.
Made to Order items: Please allow two to three weeks for U.K. mainland & Europe; three to four weeks for all other destinations, e.g. U.S., Australia, Brazil, etc. You will be contacted & given an estimated time of delivery. Once your costume is ready for shipping, you will be contacted again to let you know it is on is way to you.
Your costume will bear the Costumes by Cloisters label and a 'customer care' letter.
Our 'buy with confidence' policy means that you can return an item purchased from the online shop only within 14 days of receipt for a full refund (excluding postage & packaging, the latter to be paid by the customer), once the item is received back in its original unworn condition, with packaging and tags still in place. Please contact us for return details.
Made~to~order items cannot be refunded, as per the Consumer Contracts Regulations. Please take time to consider that you have submitted accurate measurements before placing your order.