Terms & Conditions

For on-line shop purchases: Once payment has been received (via PayPal, Credit/Debit card, cleared through banking cheque) delivery will be:

Regency dresses/gowns ~ three to five working days for UK mainland customers: five to ten working days internationally.

Regency suits ~ two to three weeks, U.K. and international.

Your costume will bear the Costumes by Cloisters label and arrive with complete instructions as to how to launder it.

Made~to~Order items: you will be contacted with the estimated delivery date.

Our 'buy with confidence' policy means that you can return an item purchased from the online shop only within 14 days of receipt for a full refund (excluding postage & packaging, the latter to be paid by the customer), once the item is received back in its original unworn condition, with packaging and tags still in place. Please contact us for return details.

Made~to~order items cannot be refunded, as per the Consumer Contracts Regulations. Please take time to consider this before ordering an item.